Communication Without Boundaries

Avaya was created when Lucent Technologies spun off the division in 2000. It is the birthplace of platform-agnostic communication: internet protocol telephone & video, voicemail thru email, and email read over voicemail all started here. Our challenge was to bring the brand to life with an engaging

identity and advertising campaign that distilled an esoteric technical story into a verbal and visual language that bridged cultural divides among millions of people in 70 launch nations. The solution is at once global and sophisticated, yet human and warm. It is communication without boundaries.

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Just before launch—with advertising approved, media purchased, and everyone awaiting the new logo—Avaya fired its branding agency. We came and offered a fresh start. Today, Avaya is improving lives by facilitating human communication with next-generation technology. The identity reflects the company's forward thinking and technical innovation.
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[ Click movie to play | pause ]   How to distill a mountain of sophisticated tech innovation into a global TV campaign that speaks to shareholders, b2b, and consumers alike? Our animated "everyman" approach shows a community of beings seeking to utter the same archetypal sound. A deft metaphor for cross-platform communications that knows no boundaries.
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Avaya's goal: evolve the way the world communicates. This led to a concept of friendly illustrations representing no specific ethnic or cultural origin. A metaphor for human commonality, purpose and connection.
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Color lives everywhere and speaks every language (except typical telecom mumbo-jumbo). Concise messaging, universal stories and warmth help. Telecom is color blind and colorful at Avaya.
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The 600-pound guerilla: on Monday, October 1, 2000, Avaya went public in a big way. Traders arrived at a NYSE wrapped in Avaya’s signature characters. This was one corporate takeover no one on Wall Street could miss.
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It takes a lot of balls to hold the attention of a global audience. Soccer balls. Avaya is now recognized as a FIFA title sponsor by billions of sports fans worldwide, year after year.
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